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Technical Services
We understand that the first and most important component of any service as important to your business as the technology it uses is clear communication. We've had years of experience working with clients to address specialized needs, and have been successful in addressing those needs and exceeding expectations almost every time.
We offer a range of technical services to our customers, primarily oriented towards information gathering and data manipulation. The most common services have been listed and explained below, but we're willing to discuss just about any software project with you. If you don't see what you need but have a feeling it's possible, get in touch and we'll let you know if we can help.
ServiceLedger Consulting & Data Services
Our chief programmer worked as a software developer for ServiceLedger, Inc. for a period of several years, and is intimately familiar with the inner and outer workings of the ServiceLedger Service Management System.
We offer the following services to ServiceLedger customers:
- Setup Assistance: one-on-one advice on how to set up your database, including information on the advantages and disadvantages of all the most common configurations for items, billing, scheduling
- Consulting Services: specialized advice on how to achieve the the best possible implementation for tasks or problems specific to your business or industry
- Customization Services: altering or extending the built-in functionality of ServiceLedger, in the case that the software simply can't meet your needs out of the box
- Data Services: data imports, exports, manipulation, and reporting; we can move data from virtually any system with a common database format or standard export procedures into your ServiceLedger database, retrieve data from ServiceLedger in a usable form, and clean up or otherwise alter you database in ways that the ServiceLedger product itself makes difficult or impossible
- Reporting Services: one step beyond simple information retrieval&em;clear, professional printed reports (using ServiceLedger's built-in viewer for Crystal Reports) on data contained in ServiceLedger, including anything from customized Work Orders and Invoices to specialized record lists and graphical performance charts
In addition to the above, we are also able to perform any of the services listed below on ServiceLedger databases. Due to our extensive knowledge of the ServiceLedger system, we are able to offer these services at a much lower rate for ServiceLedger than we can for other products.
Data Reporting
Most products are theoretically capable of giving you far more information than they make available in practice. Our extensive knowledge of relational database systems allows us to analyze and present the data from many products in ways that simply aren't possible using the software front-end you're familiar with. If you find yourself keeping documents or spreadsheets to augment what your software of choice makes available to you, you may be able to save a considerable amount of time and money by allowing us to automate your information retrieval and conversion.
Data Manipulation & Automation
In some cases, products don't allow you to perform uncommon or very repetitive tasks in an efficient manner. While it's not always possible, there are many cases where a third-party developer such as [ jiv innovations ] can save you hours or even days of work by directly altering your database or by automating a common task.
Product Development
If you know exactly what you want in a piece of business software, but can't find anything on the market that really fits what you're looking for, you may be able to hire us to write the software you need. While custom product development is not cheap, there's no way to beat having a piece of software that was designed to meet exactly your needs from the ground up.
Pricing
All services above are billed at $75.00 per hour. The amount of time any given task can take varies widely from project to project--please contact us to obtain accurate pricing on any project you're considering.